Refund and Returns Policy

1. General Overview

At RadiantBuy we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for refunds or returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

• Items must be unused, in their original packaging, and in the same condition as when delivered.
• Products that have been altered, damaged, or are missing original accessories are not eligible for a refund.

2.3. Non‑Refundable Items

The following categories are non‑refundable:

• Personalized or custom‑made products.
• Digital downloads and software licenses.
• Gift cards and promotional vouchers.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Return Authorization

Our team will issue a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to us. Returns without an RMA number will not be processed.

3.3. Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. In such cases, we will provide a prepaid shipping label.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take up to 10 business days to appear on your statement.

4.2. Partial Refunds

If the returned item is missing accessories or shows signs of use, we reserve the right to issue a partial refund.

5. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues within the specified time frame.
• Follow the return instructions precisely, including using the RMA number.

6. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time; any changes will be posted on this page with an updated revision date.

7. Contact Information

If you have questions about this policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: RadiantBuy,